At GoshenFlower, we’re all about delivering smiles—on time and in perfect bloom. Below is everything you need to know about our delivery process, charges, and return policies across the UAE.
🚚 DELIVERY ATTEMPTS & RE-DELIVERY POLICY
If the recipient is:
, unavailablerequests a different datenext day.
If we cannot reach the receiver at the time of delivery:
24 hours, the order will be canceled with no refund.
ADDITIONAL CHARGES
after confirmation: AED 10
: Their lifespan depends on storage. GoshenFlower is not liable for deflation or damage due to heat, improper handling, or poor storage.
🚫 ORDER REFUSALS
During Address Confirmation:
before preparation, a full refund will be issued.
no refund will be provided, and the sender must share an alternative recipient.
Upon Delivery:
🚛 SHIPPING FEES & COVERAGE
only within the UAE.
unavailable, the order will return to our warehouse. Re-delivery charges will apply: AED 45 (Dubai) / AED 65 (other emirates)
⏰ DELIVERY TIMING & ADDRESS CONFIRMATION
Selecting "Call Receiver for Address" may delay delivery if the recipient is unreachable.
Address Confirmation Flow:
- to recipient
- Phone call (between 10 AM – 7 PM)
- If there is no response within 48 hours of purchase, the order will be canceled without refund.
📍 ADDRESS POLICY
address entered by the sender during checkout is considered final.
not issue refunds or replacements for orders sent to incorrect addresses.
🔁 RETURNS, REPLACEMENTS & REFUNDS
✅ Quality Issues:
If there’s a confirmed quality concern, customers may request:
- replacement,
- equal value, or
- full refund
Cake orders: Issues must be reported within 3 hours of delivery.
🔢 Quantity Issues:
If part of the order is missing (confirmed by our team), you may request:
- replacement item (original must be returned), or
- partial refund for the missing item(s)
⏳ Replacement Schedule:
- before 7 PM (Dubai) or 1 PM (other emirates) will be processed in the next delivery slot.
🤝 DELIVERY PARTNERS & SAFETY
All deliveries are handled by trusted third-party couriers who follow strict hygiene and safety protocols to ensure your order arrives fresh and flawless.
🕐 CUT-OFF TIMES
To ensure timely delivery:
- before the cut-off time for your selected delivery slot.
- next available delivery window.
Still have questions? Our customer service team is happy to help! 🌸
Let GoshenFlower make your moments bloom beautifully.
